Queue Management is the process of managing and optimizing queues to improve end-user waiting times and teammate productivity.
Our queuing solutions come with the capability of being integrated with digital signage and customer feedback solutions to deliver holistic customer experiences. McLaren has built its experience solutions for diverse industries, giving you the opportunity to adapt smoothly and transform your service area for success.
Examples of software in a queue management system:
- Online appointment booking
- Virtual queuing via smartphone
- Staff apps to arrive and serve customers
- Customer and staff notifications
- Real-time monitoring of operations
- Customer feedback surveys
- Extensive statistics and analyses
- Examples of hardware in a queue management system:
- Self-service kiosk
- Ticket printers
- Digital signage
- Display
- Media Player
- Vision and Sound